Every company says it, but TELCOR truly lives it. TELCOR’s
customer service team provides unlimited support and assistance and helps customers find solutions to match unique workflows and needs. Ask our customers. They’ll tell you that TELCOR’s customer service is timely, effective and unmatched in the industry.
TELCOR relies on its customers to drive the product’s direction and development. TELCOR’s customers are encouraged to submit enhancement requests and participate in monthly conference calls where the enhancement requests and other product direction topics are discussed. This, in addition to an annual
User Group meeting, provides customers with multiple opportunities to have a direct impact on the billing system’s evolution.
The modern technology and architecture behind the Revenue Cycle Management system allows us to evolve the products as the industry evolves and changes. We are committed to continuously improving the product to meet new goals and requirements of our customers to ensure their investment is protected. We have an aggressive research and development program, and we are continuously reinvesting into our system. New versions are provided at no extra charge; they are part of the annual service agreement. This means TELCOR’s customers are always on a fresh, updated system.
The team members that provide this product are experienced with best practices for software development, as well as having backgrounds in the laboratory industry. This means the product delivered to you will meet the workflow and business requirements needed to successfully compete and grow your business during these uncertain times for health care providers.
It’s what TELCOR does. We build systems. Our business is focused on the development of software systems for only two industry subsets: lab billing and point of care data management. With this focus, we are able to provide excellent products, provide personalized customer services and leverage our relationships and work collaboratively with many other vendors.
Developed using the most current Microsoft .NET and SQL database engine, our system is built to allow you real-time access to data. All data metrics to monitor and manage your business can be accessed from within the application and easily exported to Excel for further data manipulation and analysis by simply depressing the Excel toolbar item. No expertise in data extraction needed. In the rare instance you need a unique data set for which functional access is not yet available, our database is published to you and using SQL compatible reporting tools, you have complete access to all of your data.
