Implementation
For years, TELCOR has been a pioneer in efficient and cost-effective remote implementations. The implementation team carefully takes into account the lab’s needs, timelines and resources when putting together an implementation plan that is completed quickly and seamlessly. TELCOR’s implementation process is completed remotely, allowing both TELCOR and its customers to complete the process while optimizing resource availability for the project.
The implementation process includes:
- Project planning and management
- Weekly status reports with a summary for executive management and upcoming task schedules keep the project organized without being overwhelming
- Remote implementation services maximizes employee involvement, while allowing current responsibilities to continue
- Video and audio Web training sessions allow training to be performed throughout the process
Upgrades and Enhancements
Customers help drive the future functionality of our product. We conduct regular enhancement request meetings, and we incorporate those requests into future versions of the software. Customers then receive annual upgrades at no extra cost.
New features and functionality are constantly being developed for the system based on customer requests, regulatory changes, updated payer requirements and the evolution of the ever-changing lab billing industry, with millions of dollars being reinvested each year into research and development for TELCOR’s products.
New versions are provided at no extra charge, but are part of the annual service agreement. TELCOR distributes new versions to the customer’s test system accompanied with complete documentation detailing all system changes. Once approved by the customer, the new version is implemented on the customer’s production system.
TELCOR implements a single-version philosophy to optimize ongoing service and ensure no customer will be left behind because their system is too customized to update. Regardless of the customer responsible for a system enhancement, it is designed to be used or not used and configured to meet variable customer needs so it can be released to all customers. This enables all customers to benefit from the requests of each customer. The single-version philosophy also allows us to provide responsive service, since our analysts are knowledgeable about all system functionality.